- Renault rises eight places to finish seventh overall
- Second consecutive year Renault has improved in owner survey
- ZOE dubbed “Best EV” after 5th place overall debut
Renault has continued to rise up the ranks in the Auto Express Driver Power 2015 survey rising eight places to seventh overall out of 32 brands, ahead of many premium manufacturers, and building on last year’s six place rise.
Renault’s score of 87.08 per cent was attributed in the survey to finishing fourth overall for running costs, seventh for in-car technology and eighth for ride quality. Customer satisfaction with reliability and build quality has also improved.
The 100% electric Renault ZOE supermini finished an impressive fifth overall out of 200 vehicles and rated as the best electric vehicle to own. ZOE was also rated the number one vehicle in this year’s survey for low running costs as well as second overall for ease of driving.
Auto Express said in summary of Renault’s performance: “Last year it scored 15th overall with 85.88 per cent, helped by the new Captur. Now, though, it’s jumped a further eight places and catapulted itself into the top 10. It really is quite an impressive performance in such a competitive field.”
Commenting on Renault’s performance in the survey, Ken Ramirez, Managing Director, Renault UK, said: “We’re delighted that our commitment and focus on quality has been recognised again in this year’s survey with the Renault brand’s eight place improvement to seventh rank overall, particularly following a six place jump last year – improving a total of fourteen places in just two years.
Product and Service Quality are fundamental parts of our GO5+ mid-term plan objectives and it is therefore highly encouraging to see that real customer feedback place both our brands, Renault and Dacia, amongst the Top10 in the industry,” added Ramirez.
The Auto Express Driver Power survey had its largest response ever in 2015 with 61,113 car owners, up 20 per cent on 2014, completing the comprehensive survey about their vehicle ownership experience.
Renault UK car sales in the first quarter of 2015 were up 16.6 per cent on 2014 with 20,593 cars registered. 2014 full-year sales stood at 66,334, up 43.7 per cent.